Website & Application Maintenance
Software does not stay working on its own. Dependencies age, certificates expire and integrations change without warning.
What is included
Website & Application Maintenance, in detail
Updates and patching
Dependencies and security patches applied on staging, tested, then released.
Backups and recovery
Automated backups with restores actually tested, not merely configured.
Uptime and error monitoring
Alerting so problems are found before your customers report them.
Support window
A defined response time for issues, agreed in advance.
Improvement hours
A monthly allowance for the steady stream of small changes every system needs.
How we work
Four steps, no surprises
- ConsultationWe learn the business and what success looks like.
- Audit & scopeA written plan: what we build, in what order, at what cost.
- BuildDelivered in stages you review as we go.
- SupportMonitoring and iteration once it is live.
Questions
Frequently asked
Do you maintain sites you did not build?
Yes, after a technical review. Occasionally we find a codebase we would rather rebuild than maintain, and we will say so.
What is covered versus billed separately?
Maintenance covers keeping it running and small changes. New features are quoted separately, and the line is written into the agreement.
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