AI Customer Support Automation
Most support volume is a handful of questions asked repeatedly. Automate those well and your team gets time back for the cases that need them.
What is included
AI Customer Support Automation, in detail
Ticket analysis
Your actual ticket history categorised to find what is genuinely automatable.
Triage and routing
Incoming tickets classified, prioritised and routed automatically.
Drafted responses
AI-drafted replies your agents approve, rather than sent blind.
Order and returns self-service
Status lookups and returns handled without an agent.
Quality monitoring
Accuracy and customer satisfaction tracked on automated responses specifically.
How we work
Four steps, no surprises
- ConsultationWe learn the business and what success looks like.
- Audit & scopeA written plan: what we build, in what order, at what cost.
- BuildDelivered in stages you review as we go.
- SupportMonitoring and iteration once it is live.
Questions
Frequently asked
Should AI replies send automatically?
We usually start with agent approval, then automate only the categories that prove consistently accurate.
What deflection rate is realistic?
It depends entirely on your ticket mix. We measure your categories first rather than quoting someone else’s number.
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