Shopify Maintenance & Support
A retained developer who knows your store, so a broken checkout on a Friday afternoon is a phone call rather than a crisis.
What is included
Shopify Maintenance & Support, in detail
Monitoring
Uptime, checkout and key journeys watched so we usually find problems before you do.
Bug fixes
Issues triaged and fixed against an agreed response time.
Theme and app updates
Applied on staging and tested before they reach the live store.
Small enhancements
A monthly allowance of development hours for the steady stream of small changes.
Monthly reporting
What was done, what broke, and what we recommend next.
How we work
Four steps, no surprises
- ConsultationWe learn the business and what success looks like.
- Audit & scopeA written plan: what we build, in what order, at what cost.
- BuildDelivered in stages you review as we go.
- SupportMonitoring and iteration once it is live.
Questions
Frequently asked
What response time do you offer?
Tiered by plan. Checkout-down issues are treated as critical on every plan.
Is there a minimum contract?
Three months initially, then rolling monthly.
Do unused hours roll over?
One month, so you are not penalised for a quiet period.
More Shopify services
Shopify Store Setup & Design
Complete Shopify store setup and design — theme, products, payments, shipping and launch checks, built to sell from day one.
Learn more →Shopify Theme Customization
Custom Shopify theme development in Liquid — sections, templates and features built to match your brand and your workflow.
Learn more →Shopify Store Redesign
Redesign your Shopify store without losing rankings or conversions. Structured redesign with URL preservation and measurement.
Learn more →Shopify Product & Collection Setup
Bulk product uploads, variants, metafields and automated collections — catalogue data structured to stay manageable as you scale.
Learn more →Shopify App Integration
Select, install and configure Shopify apps properly — subscriptions, reviews, loyalty, ERP and 3PL integrations without bloat.
Learn more →Shopify Custom App Development
Private and custom Shopify apps built with Remix, the Admin API and App Bridge — for workflows no public app covers.
Learn more →