AI Chatbot Development
Chatbots that answer from your actual documentation rather than improvising, and hand over to a person the moment they should.
What is included
AI Chatbot Development, in detail
Knowledge grounding
Answers drawn from your documents and site content, with sources cited.
Guardrails
Scope limits and refusal behaviour so it does not answer things it should not.
Human handover
Clean escalation to your support team with the conversation attached.
Channel deployment
Website widget, WhatsApp or your helpdesk, matched to where customers already are.
Review loop
Real conversations reviewed so the knowledge base improves over time.
How we work
Four steps, no surprises
- ConsultationWe learn the business and what success looks like.
- Audit & scopeA written plan: what we build, in what order, at what cost.
- BuildDelivered in stages you review as we go.
- SupportMonitoring and iteration once it is live.
Questions
Frequently asked
How do you stop it making things up?
Retrieval grounding, an explicit instruction to say "I do not know", and escalation rather than a guess. We test this deliberately before launch.
What happens when it cannot help?
It hands to a human with full context. A bot that traps people in a loop costs more goodwill than it saves in cost.
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